FAQ'S

wHAT IS YOUR ORDERING PROCESS?

First things first, if you haven't already, do your homework! Look around for ideas; magazines, web search, your own vision(go ahead & sketch it out!).  

Now you're ready to get in touch with BOISE CAKERY! If you're ordering a wedding or quinceanera cake, a Tasting & Consultation is recommended.  You can book your Tasting under the "BOOK A TASTING" tab on our menu.  

 

We do recommend you place your deposit as soon as possible to guarantee your event date.  Please see below ("DO YOU REQUIRE A DEPOSIT FOR ORDERS") for deposit info. 

 

If you're ordering a custom celebration cake, (birthday, anniversary, shower, etc.) email is usually sufficient, however, we do offer tastings for party cakes.  If emailing us, please make sure to include the date of your event, approximate servings needed, pictures of cakes or details you like, and any other detailed info you feel may be relevant for us to provide a quote. 

Once we have solidified a plan for your cake, we will email you an invoice, which can be paid online.  By paying your invoice, you are agreeing to all policies of Boise Cakery.

When picking up your order, you will be required to provide a signature acknowledging acceptance of design, release of liability for allergic reactions, photo release, and assuming responsibility for the order once it leaves our possession.   Failure to bring design issues to our attention at pick up will result in lost opportunity to have them fixed.  Also, complaints issued after signing off at pick up will not qualify for any type of refund or credit.

PLEASE NOTE: BOISE CAKERY WILL NOT BEGIN WORK ON, OR GUARANTEE ORDERS UNTIL PAYMENT IN FULL OR DEPOSIT (AS DETAILED BELOW) IS RECEIVED. ALL ORDERS PLACED WITHIN 2 WEEKS OF EVENT ARE REQUIRED TO BE PAID IN FULL AT TIME OF ORDER, REGARDLESS OF ORDER TOTAL.

Do you provide tastings?

We do! You can book here, on our website, by clicking the "BOOK A TASTING" tab on our menu.  We now offer Wedding & Quinceanera Tastings, and also tastings tailored for birthdays and other special celebrations.  On our Tastings page you'll find information regarding what to expect at your tasting, how many people to bring, etc.  You may also call us to schedule your tasting.

do you require a deposit for orders?

Yes.  Please note, deposits are *non-refundable & orders are not official until payment in full or a deposit is received.

All  orders will be required to place a deposit minimum of $150 or 25% (whichever is greater) of the order total, or payment in full if order total is $100 or less, or event date is within 2 weeks of order date.  Yes, there is some gray area here, so call us with questions and we'll do our best to work with you.

do you have a storefront?

Yes! Come visit us at 257 E State Street in Eagle, ID.  You may park directly in front of the shop on the street, or use the public parking lot across State Street in front of the Community & Senior Center. Please, out of courtesy to us and our neighbors, do not park in our neighbors dedicated parking lots. Thank you!

do you provide gluten free & allergy free products?

We do not.  BOISE CAKERY cannot guarantee that our products are 100% free of dietary allergens.  While we utilize proper sanitary standards, our kitchen does process nuts, wheat, eggs, soy products, etc.  Please use proper discretion as BOISE CAKERY will not be responsible for any allergic reactions.

what forms of payment do you accept?

We accept cash, check, & all major credit cards via SQUARE PAYMENT PROCESSING.

will you post pics of my custom order on your website?

It's definitely possible! We take pictures of all our products before they leave our kitchen.  We reserve the right to use any pictures of your cake, or pictures that you 'share' or 'post' to our social media accounts, for advertising or other purposes as we see fit.

can you place fresh flowers or ribbon on my cake?

Absolutely, just ask!

do you have cake stands to rent?

We do have some stands available.  Please inquire for rental fee and deposit.  If you opt to use your own cake stand, please ask for the dimensions of the cake board to ensure that both will fit.  Please have your cake stand on the cake table at the venue ready for us prior to delivery, unless you're renting one from BOISE CAKERY, and we will bring it upon delivery.  All wedding cakes come on a covered wood board ($35 deposit) which we need to get back after the wedding, as these are very expensive & reusable.   $35 will be refunded if the board is returned within 1 week of your event in it's original condition.  Please simply wipe the board clean prior to returning.

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serving the treasure valley including Boise, meridian, eagle, kuna, nampa, & caldwell. beyond the treasure valley including mountain home, mccall, sun valley, & twin falls.